Refund policy
Liona Skin – 30-Day Refund Policy
At Liona Skin, we stand behind the quality of our products and want you to feel confident in your purchase.
30-Day Money-Back Guarantee
We offer a 30-day refund window from the date your order is delivered. If you are not satisfied with your purchase, you may be eligible for a refund within this period.
Eligibility for Refunds
To qualify for a refund:
- Your request must be made within 30 days of delivery
- The item must be unused or only lightly used
- The product must be in its original condition
- You must provide proof of purchase (order number or receipt)
No Returns Policy
We do not require physical returns of products.
Instead, we offer eligible refunds only based on your request and supporting information. This helps us provide a faster and more convenient experience for our customers.
How to Request a Refund
To start a refund request, please contact us at:
Include the following:
- Your order number
- A brief explanation of the issue
- (Optional) Photos or videos if the item is damaged or defective
Refund Approval Process
Once your request is reviewed:
- If approved, your refund will be processed to your original payment method
- Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery with photo or video proof so we can resolve the issue promptly.
Late or Missing Refunds
If you haven’t received your refund after the processing time:
- Check your bank account again
- Contact your credit card company
- Contact your bank
If you still need help, email us at lionaskinco@gmail.com
Contact Us
For any questions regarding your order or this policy, please reach out: